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Problem Getting Refund from Fort Worth Nissan
Summary
On August 5, 2021 my wife and I bought a Kicks from
Fort Worth Nissan. I also bought an extended warranty ($4166)
and a 6-year "Security+Plus" maintenance warranty ($1100),
even though I was violating my personal policy of never getting
a car warranty. (The maintenance warranty basically has one
paying in advance for 12 high-priced dealership oil changes.)
I regretted my decision and called two days later to cancel them.
The cancellation paperwork was signed and we were told that we
would get a full refund. It took a while but we finally got
the $4166 extended warranty refund. (We thank Nissan for that.)
However, despite repeated contacts and missed predicted deadlines,
we never got the $1100 maintenance warranty refund. Then in January we
were informed that somehow the cancellation request never got
processed and that we would have to come in and sign cancellation
paperwork again.
It so happens that my wife took the car to Fort Worth Nissan in
December for its first oil change. She was surprised to find the
oil change was free. We assumed it was some complementary benefit
for a new car purchase. It turns out, however, that since the
maintenance warranty had not been cancelled, it was used to pay for the
oil change. The result was that cancelling the maintenance warranty in
January meant that the oil change was deducted from the $1100 along with
a $50 "cancellation charge", leaving a refund of $962. The
paperwork for this new cancellation refund was signed January 21, 2022
and it stated that we should allow 30 days for processing.
Despite continued contacts with the dealership, we are still waiting
for our refund.
Walter W. Wilson
March 13, 2022
Update - March 19, 2022
We have received the $962 cancellation refund check from
Fort Worth Nissan. We appreciate very much the help of
NBC5 Responds
in resolving this matter.
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